Calgary-based SaaS startup WaitWell is set to launch their queue management software platform at Department of Motor Vehicles (DMV) offices across the state of Nevada this month.
Named one of 10 homegrown Calgary startups to watch in 2024, WaitWell digitizes service delivery by allowing people to join a line using their mobile device or an on-site kiosk and get text notifications about their wait time and other pertinent information related to the service.
The Nevada DMV launch follows a successful pilot at two prominent locations within the Nevada DMV- South Reno and Fallon. WaitWell will now roll out across 17 locations in the state.
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“Now with WaitWell sending out all of these new messages to people who are using our pilot services at the offices where we’ve tried it, we’ve seen those appointments open up [a lot]. In Reno, you can get an appointment in the next week. It really makes that dread of going to the DMV, and waiting 2 months for an appointment non-existent.” Eli Rohl, Public Information Officer, Nevada DMV told 2 News Nevada.
“There was no line, and I was like, this is strange. Then somebody walked up and told me this is how you do it, you scan it with your camera. Boom. It’s all on your phone, they text you. I mean, I think it’s good,” stated a customer at the Reno location.
The positive outcomes observed at these initial locations have laid the groundwork for the extensive implementation across all DMV facilities statewide.
Last year Waitwell secured seed funding of $1.5 million from Toronto’s Graphite Ventures and Edmonton’s Accelerate Fund III and earned accolades at the Start Alberta Tech Awards in 2023 as the A100 One to Watch.
“We’re delighted to team up with Nevada — it’s always a pleasure to work with organizations that understand the importance of top-notch tech for improved service delivery. We’re dedicated to providing the best support and ensuring fantastic experiences for everyone involved,” said Steve Vander Meulen, WaitWell’s CEO.
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