Waterloo-based indoor mapping company Mappedin has rolled out a new AI-powered navigation experience at YYC Calgary International Airport, giving travelers real-time, conversational assistance through the airport’s website.
YYC is now using Mappedin’s AI Navigator to power a web-based chatbot that helps passengers find gates, check flight status, and locate amenities such as coffee shops — without requiring an app download. The chatbot supports both English and Canadian French and uses location-aware intelligence to provide personalized, context-sensitive responses as travelers move through the terminal.
“This launch deepens our long-standing innovation partnership with Mappedin,” said Bart Smith, GM of Corporate Services and IT Business Partners at Calgary Airports. He said the technology supports YYC’s goals of improving passenger experience while reducing staff burden from routine questions.
The chatbot remembers recent interactions and applies spatial context to deliver follow-up guidance, such as step-by-step directions to gates or nearby services. The system is designed to assist passengers throughout their journey, from pre-arrival planning to in-terminal navigation.
Mappedin worked with AI customer experience platform Satisfi Labs to deliver the solution, combining generative AI with indoor mapping, multilingual accessibility, and real-time data.
“As passenger volumes grow, airports need scalable ways to deliver personalized assistance,” said Yuval Kossovsky, managing director of transportation at Mappedin. “YYC is setting the pace for how geo-intelligent AI can improve the airport experience.”
The deployment adds to Mappedin’s expanding footprint in transportation hubs globally, with YYC serving as a Canadian showcase for its AI-driven indoor navigation technology.
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