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Calgary-based all-in-one queuing and booking platform WaitWell has enabled service for over 20 million users in Canada and the United States.
The recently announced two innovative features – staff scheduling and payments – to its platform that will further arm service delivery organizations to elevate their customer’s experience.
Named one of 10 homegrown Calgary startups to watch in 2024, WaitWell digitizes service delivery by allowing people to join a line using their mobile device or an on-site kiosk and get text notifications about their wait time and other pertinent information related to the service.
The new features further cement WaitWell as an innovator in the queue management and booking space, and position the company for continued growth.
Earlier this year WaitWell launched their queue management software platform at Department of Motor Vehicles (DMV) offices across the state of Nevada.
WaitWell’s new payment feature allows organizations to facilitate easier payment collection. Customers can pay for services either at the time of appointment booking or while waiting in line.
For service organizations struggling with no-shows, this is another effective tool in the WaitWell toolkit. It increases customer commitment, as pre-paid customers are less likely to miss appointments. Workflow efficiencies are also enhanced, as walk-in customers can make payments while waiting, reducing staff effort and transaction time.
This feature will be available within the WaitWell Business and WaitWell Enterprise plans, with dedicated support from an account manager to ensure a smooth setup and implementation process.
The new staff scheduling feature, available like the rest of the WaitWell system through an intuitive web interface, empowers businesses to manage their workforce more effectively.
Businesses can build staff schedules, track attendance, and manage clock-ins and clock-outs across multiple locations. Schedules can be created quickly by copying and pasting previous ones and shared with employees instantaneously. This feature also helps in understanding and forecasting labor costs.
An upcoming release will leverage Artificial Intelligence to merge queue management data with scheduling for proactive operational recommendations.
This staff scheduling feature will be available as an add-on to WaitWell Business or WaitWell Enterprise plans, with dedicated support from an account manager to ensure seamless setup and integration.
“These new features will be a game-changer for WaitWell organizations,” said Shannon Vander Meulen, CMO of WaitWell. “We see these enhancements enhancing service operations and creating even more efficiencies, ultimately leading to a much better experience for staff and customers.”
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